Submit a request for a device repair or replacement, anytime, any reason

Bolttech Device Care provides you the flexibility to replace your device to any brand, any color for any reason, anytime. No question asked!

If your device has defects, you can request for a repair service.

Submit a Request

Here's how it works:

Simply submit a service request through our website. Just make your selection, and we’ll deliver it to your doorstep, exchanging your device in any condition to provide you with convenience and more choices.

Make the switch in just a few easy steps

We'll keep you connected in the fastest, easiest, and most convenient way possible.

Two arrows around a device that shows how the switch process allows users to always have a device.

Select a service

Device Replace - Replace your device for the same model.
Device Repair - Repair your device when it's damaged or malfunctioned.

A finger selecting an option on a keyboard.

Choose your preferred device

You have the flexibility to choose your preferred device, ranging from identical device to Like-for-Like (same model, same memory capacity, different colour). Terms apply.

Punctuation marks above a device to describe a state of a device.

State of current device

Provide some basic details on the current condition of your device.

A pin point on a location that explains that we deliver the device where customers ask us to.

Delivery details

Provide a residential or office address for the device to be sent to you.

An invoice with a dollar that shows how much customers need to pay.

Payment details

Enter your preferred payment method. Bolttech Device Care's services are subject to service fees.

At bolttech, we offer two simple choices for you to make a switch:

Phone repairing with a screw driver.

Screen Replacement

Damaged? Cracked? Turned yellow? Black spots? No problem! We will replace your screen for any reason.

Phone repairing with a screw driver.

Device Repair

Fix defects or malfunctioning parts of your device.

Frequently asked questions

Bolttech Device Care offers worry-free services that provide customers with ultimate flexibility and peace of mind, allowing them to address their needs anytime, with no questions asked.
This program is exclusively for Bolttech postpaid customers who purchase new devices with Bolttech starting 1st January 2024. This program is also open to Bolttech Business under the Corporate, Company and SME segments.
This program covers smartphones, tablets, and smartwatches, with coverage currently available for select devices.
The benefits of Bolttech Device Care include:

Device Switch / Replace
Replace your device with a Like-for-Identical or Like-for-Like device.

Device Repair
Repair your device when it is damaged or malfunctioning.
This program allows customers to replace their mobile devices with Like-for-Identical and Like-for-Like devices*.

Like-for-Identical
Replace with an identical device—same brand, model, memory capacity, and color.

Like-for-Like
Replace with a like-for-like device—same brand, model, memory capacity, but with a different color.

*Subject to device availability.

Submit a Request